Dashboard
IT Operations Overview
Conviva
ITSM
SharePoint
Active Alerts3
Open Incidents14
Avg Enrichment8.2s
Auto-Resolved (24h)2362% of total
Recent Alerts
View allInfo14:23:05
Checkout Duration Spike
Checkout Duration: 21 sec | 19,192 devices
Medium13:45:00
CDN Cache Miss Rate
Cache Miss Rate: 45% | 8,420 devices
Critical12:30:00
Payment Gateway Timeout
Gateway Response: timeout | 2,891 devices
High11:15:00
ANPR Camera Offline
Connection Status: offline | 1 devices
Medium10:00:00
Push Notification Delay
Delivery Time: 8.2s | 5,621 devices
Agent Activity
LiveReceived Conviva alert #1457888888
Reclassified severity: INFO → HIGH
Matched 2 KB articles (94%, 87% confidence)
Found 2 similar historical incidents
Created enriched ticket INC-5102
Routed to Mobile App Support team
Received Conviva alert #1457888850
Created ticket INC-5101
Severity Distribution
This week
109Total
Critical10
High32
Medium47
Info20
Resolution Time
Manual L1 vs Agent (minutes)