Agent Activity

Real-time processing log

Conviva

ITSM

SharePoint

LiveShowing 20 recent activities

Alert Ingested14:23:05

Received Conviva alert #1457888888

Source: Conviva | Account: c3.Parkin

Severity Classified14:23:06

Reclassified severity: INFO → HIGH

Reason: 19,192 impacted devices exceeds threshold

KB/Historical Match14:23:07

Matched 2 KB articles (94%, 87% confidence)

KB-2847: iOS Checkout Timeout | KB-3011: CDN Cache Procedures

KB/Historical Match14:23:07

Found 2 similar historical incidents

INC-4892 (Dec 2025) | INC-4756 (Nov 2025)

Ticket Created14:23:08

Created enriched ticket INC-5102

Diagnostic generated | Actions recommended

Team Escalation14:23:09

Routed to Mobile App Support team

Auto-assigned based on root cause analysis

Alert Ingested13:45:00

Received Conviva alert #1457888850

Ticket Created13:45:02

Created ticket INC-5101

Team Escalation13:45:03

Routed to Infrastructure team

Alert Ingested12:30:00

Received Conviva alert #1457888801

Severity Classified12:30:01

Classified as CRITICAL severity

Ticket Created12:30:02

Created ticket INC-5100

Team Escalation12:30:03

Routed to Payment Systems team

Auto-Resolved10:45:00

Auto-resolved INC-5098

FCM queue cleared, delivery times normalized

Alert Ingested11:15:00

Received IoT alert #IOT-44521

Ticket Created11:15:02

Created ticket INC-5099

Team Escalation11:15:03

Routed to Field Operations team

Auto-Resolved09:00:00

Auto-resolved INC-5096

Auto-Resolved17:30:00

Auto-resolved INC-5095

Auto-Resolved14:45:00

Auto-resolved INC-5094