Analytics
Operational metrics and insights
Conviva
ITSM
SharePoint
Total Incidents
87
-12%
Auto-Resolved Rate
62%
+8%
Avg Enrichment Time
8.2s
-15%
Avg Resolution Time
8min
45 min→8 min
Incident Volume
By severity over 7 days
Resolution Time Comparison
Manual vs Agent (minutes) - ROI Proof
Top Root Causes
By incident count
Team Routing
Ticket distribution
Mobile App35%
Payment Systems25%
Infrastructure20%
Field Operations15%
Other5%